Errors And Their Possible Resolutions
1. If your app is not opening or you get the Media Playback Aborted Error-
You must try the following possible resolutions:
Update the app to its latest version.
Clear the cache memory of the device.
Delete the cache memory of the ALLEN Digital app in the application manager.
Check if you have an android version lower than 10.
Download Firefox (or any other browser).
If the lecture is not audible then allow audio access on mobile.
2. If you are experiencing any of the following Web Portal Errors-
- The lecture not running or buffering
- Voice issue
- Material opening error
You must try the following possible resolutions:
🔺 Make sure to use good internet connectivity.
🔺 Update Google Chrome.
🔺 Clear the Google chrome history.
🔺 Update the Window version. Don’t use older windows versions like Windows 7/8.
🔺 Check if you’re using an assembled system with incompatible hardware configuration.
🔺 If the web portal does not open even after checking all possible aspects, then you should use Firefox (or other browsers) or incognito mode on your PC.
🔺 If the lecture is not audible then allow audio access on the desktop.
3. If you are getting an error in Material Downloading-
It would help if you tried the following possible resolutions:
🔺Reinstall the app & then download the material, a message will be displayed “Document has been saved locally”. The file saves in
▪️File Manager▪️ Download section or Document or Recent Download section.
🔺 Open google chrome on your mobile, select a desktop site in settings, and then follow the download process on mobile.
🔺 Kindly transfer your important data to an SD card and clear your device storage to make sufficient space available on your device.
4. If you are getting an error ‘Website Can’t Be Reached-
You must try the possible resolution as given below:
🔺 Use either of the 2 commands (Run as an Administrator In CMD)
1st – ipconfig /flushdns
OR
2nd – netsh winsock reset
5. If you are not able to install the ALLEN Digital App-
Resolution: Transfer your important data to an SD card and clear your device storage to make sufficient space available on your device.
6. Session expired for Live Classes-
It would help if you tried the following possible resolutions:
Clear Cache, Browsing history, Cookies & Current logins
When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like Loading or Formatting issues on sites.
How to do this in Google Chrome
a. Desktop/Laptop
- On your computer, open Chrome.
- At the top right, click
- Click more tools
Clear browsing data. - At the top, choose a time range. To delete everything, select all time.
- Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
- Click Clear data.
b. Android
- On your Android phone or tablet, open the Chrome app
. - At the top right, tap More
. - Tap History Clear browsing data.
- At the top, choose a time range. To delete everything, select all time.
- Next to “Cookies and site data” and “Cached images and files,” check the boxes.
- Tap Clear data.
c. iPhone & iPad
When you clear your cache and cookies, your browser might sign you out of your Google Account. To make sure you can sign back in.
- On your iPhone or iPad, open the Chrome app .
- At the bottom, tap More
. - Tap History Clear browsing data.
- Make sure there’s a check mark next to “Cookies, Site Data,” and “Cached Images and Files.”
- Tap Clear browsing data.
Note: To update your Google Chrome browser, click on https://www.google.com/chrome/update/
How to do this in Firefox
a. Desktop/Laptop
- Click on the menu button
to open the menu panel. - Click History and select Clear Recent History.
- Select how much history you want to clear:
- Click the drop-down menu next to Time range to clear to choose how much of your history Firefox will clear (the last hour, the last two hours, the last four hours, the current day or everything).
- Use the check boxes to select what information you want to clear from your history. Your choices are described in the section above.
- Click the OK button. The window will close and the items you’ve selected will be cleared from your history.
b. Android
Firefox for Android offers you control over your personal data, such as browsing history, passwords and more. You can conveniently save this data to your browser and delete it any time you want to:
- Go to the History panel on your home screen.
- Tap on Clear browsing history at the bottom of the History
- Tap OK to confirm.
c. iPhone & iPad
Firefox stores websites you’ve visited in your history as you browse the Web. Follow these steps to delete your history.
- Tap the menu button at the bottom of the screen (the menu will be at the top right if you’re using an iPad):
- Tap Your Library.
- Select History from the bottom panel to see your visited sites.
- Tap Clear Recent History.
- Choose the timeframe to clear.
How to clear the Firefox cache:
The Firefox cache temporarily stores images, scripts, and other parts of websites you visit in order to speed up your browsing experience.
- Click the menu button and select Settings.
- Select the Privacy & Security.
- In the Cookies and Site Data section, click Clear Data.
- Remove the check mark in front of Cookies and Site Data.
- With Cached Web Content check marked, click the Clear.
- Close the about: preferences Any changes you’ve made will automatically be saved.
Note: To update your Firefox browser, click on https://support.mozilla.org/en-US/products/firefox/install-and-update-firefox
How to do this in Microsoft Edge
a. Desktop/Laptop
To clear browsing data on your computer, make sure sync is turned off. Items that are synced will be cleared across all synced devices.
Here’s how to clear your browsing data in Microsoft Edge:
- Select Settings and more> Settings > Privacy, search, and services.
- Under Clear browsing data, select Choose what to clear.
- Choose a time range from the Time range drop-down menu.
- Choose the types of data you want to clear. For example, you may want to remove browsing history and cookies but keep passwords and form fill data.
- Select Clear now.
b. Android
- Launch Microsoft Edge on Android.
- Tap on
for options menu. - Select the Settings menu from the list.
- Under the settings menu, scroll down halfway and tap on the Privacy and Security tab.
- Now scroll down to the extreme bottom and select the Clear browsing data option.
- Enable the checkbox for Browser history.
- Tap on the Clear command button at the bottom to delete the History.
c. iPhone & iPad
- Open Edge.
- Tap the three dots at the bottom and choose Settings.
- Choose Privacy and security.
- Select Clear browsing data.
- Tap Clear browsing data.
- Touch Clear to confirm.
Note: To update your Microsoft Edge browser, click on https://www.microsoft.com/en-us/edge
7. Error during the Live Classes-
During Live Class, if the class gets interrupted or disconnected due to any technical or internet issue, in such a situation,
It would help if you tried the following possible resolutions:
- Log out and then log in again (log in after a few minutes).
- If the video is blurred this may be due to the daily data limit being crossed, if not then check your internet connectivity (Wi-Fi, Router, etc.).
- Maybe a device battery issue or low battery so turn off power saver mode (if enabled).
- Delete the browser’s cookies or use another browser.
- Wait for a few seconds if the video quality is fluctuating- this could be an internet fluctuation for a moment only.
- Maybe a lower version of the device. (Kindly check on Technical Requirements Section).
If the issue still persists, then there may be a technical glitch from our side. Don’t panic, wait for some time. The issue will get resolved at the earliest. Recorded Videos of the respective Live Classes will be provided on the same day or the next day. So, try to utilize your time to watch or revise other subjects/topics meanwhile.
Do not waste your valuable study time by bothering about the issues.
Note:
For ALLEN Classroom Students: If these issues are still unresolved or you are facing any other issues, kindly contact us at 0744-3510200 or email at [email protected] for better assistance.
For ALLEN Digital Students: If these issues are still unresolved or you are facing any other issues, kindly contact us at +91-9513736499, Whatsapp at +91-7849901001, or email at [email protected] for better assistance.
We are always here to help you through your learning journey and extend all the possible support.