You must try the following possible resolutions:
Update the app to its latest version.
Clear the cache memory of the device.
Delete the cache memory of the ALLEN Digital app in the application manager.
Check if you have an android version lower than 10.
Download Firefox (or any other browser).
If the lecture is not audible then allow audio access on mobile.
You must try the following possible resolutions:
🔺 Make sure to use good internet connectivity.
🔺 Update Google Chrome.
🔺 Clear the Google chrome history.
🔺 Update the Window version. Don’t use older windows versions like Windows 7/8.
🔺 Check if you’re using an assembled system with incompatible hardware configuration.
🔺 If the web portal does not open even after checking all possible aspects, then you should use Firefox (or other browsers) or incognito mode on your PC.
🔺 If the lecture is not audible then allow audio access on the desktop.
It would help if you tried the following possible resolutions:
🔺Reinstall the app & then download the material, a message will be displayed “Document has been saved locally”. The file saves in
▪️File Manager▪️ Download section or Document or Recent Download section.
🔺 Open google chrome on your mobile, select a desktop site in settings, and then follow the download process on mobile.
🔺 Kindly transfer your important data to an SD card and clear your device storage to make sufficient space available on your device.
You must try the possible resolution as given below:
🔺 Use either of the 2 commands (Run as an Administrator In CMD)
1st – ipconfig /flushdns
OR
2nd – netsh winsock reset
Resolution: Transfer your important data to an SD card and clear your device storage to make sufficient space available on your device.
It would help if you tried the following possible resolutions:
Clear Cache, Browsing history, Cookies & Current logins
When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like Loading or Formatting issues on sites.
Note: To update your Google Chrome browser, click on https://www.google.com/chrome/update/
Firefox for Android offers you control over your personal data, such as browsing history, passwords and more. You can conveniently save this data to your browser and delete it any time you want to:
Firefox stores websites you’ve visited in your history as you browse the Web. Follow these steps to delete your history.
The Firefox cache temporarily stores images, scripts, and other parts of websites you visit in order to speed up your browsing experience.
Note: To update your Firefox browser, click on https://support.mozilla.org/en-US/products/firefox/install-and-update-firefox
To clear browsing data on your computer, make sure sync is turned off. Items that are synced will be cleared across all synced devices.
Here’s how to clear your browsing data in Microsoft Edge:
Note: To update your Microsoft Edge browser, click on https://www.microsoft.com/en-us/edge
During Live Class, if the class gets interrupted or disconnected due to any technical or internet issue, in such a situation,
It would help if you tried the following possible resolutions:
If the issue still persists, then there may be a technical glitch from our side. Don’t panic, wait for some time. The issue will get resolved at the earliest. Recorded Videos of the respective Live Classes will be provided on the same day or the next day. So, try to utilize your time to watch or revise other subjects/topics meanwhile.
Do not waste your valuable study time by bothering about the issues.
For ALLEN Classroom Students: If these issues are still unresolved or you are facing any other issues, kindly contact us at 0744-3510200 or email at [email protected] for better assistance.
For ALLEN Digital Students: If these issues are still unresolved or you are facing any other issues, kindly contact us at +91-9513736499, Whatsapp at +91-7849901001, or email at [email protected] for better assistance.
We are always here to help you through your learning journey and extend all the possible support.